Frequently Asked Questions


If the answer isn’t here then ask us.......

Is the Mac new?

Yes, HardSoft is an Authorised Apple Stockist based in the UK offering Macs throughout the EU and only offers new equipment.

Does it come with a power cable and keyboard specific to my location?

Yes it will do.

How is my order delivered?

We send all orders via DPD Couriers and you will receive by email all the details to track your delivery.

I am a new Business. Can I lease?

You will need to have filed your first years Accounts if you are a Limited company or if you are a Sole/trader or Partnership you must be trading for at least 18 months.

Do I get a VAT Invoice?

Yes you will be sent a Schedule that allows you to reclaim your VAT.

What is the rate of VAT?

All prices exclude VAT at your local rate at 23%. You will receive a schedule that will list all your payments and you can reclaim the tax in the normal way.

Is there a discount for quantity orders?

Yes, this is calculated in your ‘Basket’ .

Is your warranty AppleCare?

No, we offer what we believe is a superior alternative to that offered directly by Apple. It includes Three years parts and labour and is on a 'collect & return' basis. Our courier will collect your Mac and return it to you at no cost. Additionally we offer telephone technical support. Our repairs are via our fully Apple Authorised Service Centre and every engineer you have contact with is qualified to 'Apple Certified Technical Coordinator' level or above. This is generally on a 4-5 day turnaround and is inclusive of all parts, labour and transportation.

How do I get my Mac repaired?

Please contact us by email,, or just call us. Our engineer will then contact you within 1 hour to resolve. Detailed terms of your warranty will be sent to you in our ‘Welcome Pack’ circa 10 days after delivery.

Are other Mac bundles available?

Yes, if you can’t find the hardware or software available please ask us for a quote.

How quickly will my application be processed?

In most cases you will know within 24-48 hours of your application has been accepted or declined; however, credit applications can be referred and if this is the case you will be notified as soon as a decision has been reached and we may request further information.

How quick is delivery?

Delivery is normally 2-3 days from you e-signing the contract on line. We will then contact you to confirm and arrange a suitable date with you. This will be delivered by our courier DPD.

When do I pay the first payment?

All payments are paid by direct debit from your bank account on the 1st day of the month following delivery.

Do I keep the Mac at the end of the 3 years ?

Yes, though there is a fee of 50 Euros. A lease is a rental agreement and has tax advantages and you cannot own the Mac at the end of the contract automatically. Therefore there is a minor fee to pass legal ownership.

Can I pay off the finance early?

Yes and there is no penalty for doing so and there is a small discount.

Do I need to insure my new Mac?

Yes, you need to ensure your Mac is insured against loss/theft or damage. Our 3 years warranty only covers mechanical failure only.

Why has my application been declined?

Should you believe your application was declined unfairly then please contact us. We take into account confirmation of your identity, validation of certain application details, existing commitments and information held at the credit reference agencies. Though unable to provide you with a main reason for decline of an application, it is usually based on one, or a combination of these.

If I have been refused credit can I apply again?

We acknowledge that your circumstances change and just because we have refused a previous application, it does not mean that we will automatically turn down a further request. We do suggest however, that you leave at least 3 months between applications.